The record
Written from the 1 report below. Nothing here is unsourced.
- The Patna district consumer commission ruled that SpiceJet must pay Rs 85,816 to a passenger and his family.
- The family missed a connecting flight after their initial journey was repeatedly delayed without the provision of refreshments or alternate travel arrangements.
- The airline failed to provide proof that weather conditions caused the disruption as claimed.
- The compensation covers out-of-pocket expenses for transport, hotel, and replacement tickets, along with damages for mental distress and litigation costs.
Who said what2
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Prem Ranjan Mishra
President of the Patna district consumer commission
2 quotes · 1 outlet
“The airline failed to provide food or refreshments during prolonged waiting, which is a clear violation of DGCA CAR obligations”
In the article
…It also found that the airline had failed to provide food or refreshments during the prolonged wait. The commission said SpiceJet could not produce any official letter to prove that bad weather had caused the delay. “ The airline failed to provide food or refreshments during prolonged waiting, which is a clear violation of DGCA CAR obligations ,” the commission said. It further found that the repeated delay resulted in the family missing the connecting flight and that SpiceJet had not arranged an alternate flight to Mangalore. “Due to repeatedly delaying of…
“Since O.P didn’t arrange any alternate flight to reach Mangalore from Mumbai, Complainant was bound to purchase fresh ticket from Mumbai to Mangalore from any other Airlines after paying any cost to attend son’s Medical Counselling. Hence, it is clear cut case of deficiency in service by O.P and O-P is liable to reimburse the cost of flight ticket which was purchased by the Complainant from GoAir”
In the article
…flight and that SpiceJet had not arranged an alternate flight to Mangalore. “Due to repeatedly delaying of flight from Patna to Mumbai, Complainant & his family missed connecting flight from Mumbai to Mangalore. Since O.P didn’t arrange any alternate flight to reach Mangalore from Mumbai, Complainant was bound to purchase fresh ticket from Mumbai to Mangalore from any other Airlines after paying any cost to attend son’s Medical Counselling. Hence, it is clear cut case of deficiency in service by O.P and O-P is liable to reimburse the cost of flight ticket which was purchased by the Complainant from GoAir ,” it further added. The commission also accepted the documentary evidence relating to the hotel, transport, GoAir tickets and loss of advance hotel booking at Mangalore. “Documentary proof of hotel bills, transport,…
Coverage1
All filed from India
Named India · GoAir · SpiceJet · Dilip Kumar Agarwal · Directorate General of Civil Aviation · Patna District Consumer Commission · Prem Ranjan Mishra · Rajnish Kumar
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