The record
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- Rajiv Gandhi International Airport in Hyderabad has received Level 5 accreditation from Airports Council International for customer experience management.
- This is the highest level under ACI's accreditation programme, given to airports where customer experience is fully integrated into strategy, governance, operations and culture.
- The airport says it will continue using technology and data-driven insights to improve the passenger experience.
- The recognition places Hyderabad among a select group of airports globally at the top level of the framework.
What to watch next
- Whether other Indian airports pursue or achieve Level 5 accreditation under the ACI programme.
- How RGIA implements technology and service innovations cited in its commitment to improving passenger experience.
- Whether the airport retains the accreditation in future ACI evaluations.
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Named India · Airports Council International · GMR Hyderabad International Airport Limited · Kadhir Kadhiravan · Rajiv Gandhi International Airport
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