The record
Written from the 1 report below. Nothing here is unsourced.
- A family booked two hotels through MakeMyTrip for a trip to Kashmir in December 2025, but both properties were either non-existent or misidentified upon arrival.
- The family spent a night in their car in freezing temperatures because they had no place to stay.
- The Gurdaspur District Consumer Commission rejected the company's defense that it was merely an intermediary platform.
- MakeMyTrip is now ordered to pay the family 48,775 rupees for booking refunds, compensation for mental and physical distress, and legal costs.
- This ruling highlights the responsibility of online travel platforms for the accuracy of their listed properties.
What to watch next
- Whether MakeMyTrip appeals the consumer commission's decision
- Implementation of new verification protocols for listed properties by online travel agencies
Coverage1
1 report
Indian-language1
All filed from India
Named India · Hotel Apple Tree Resorts · Hotel Heritage Rose Inn · MakeMyTrip · Gurdaspur District Consumer Commission · Rajesh Chauhan
The 1 report is listed beside the record.
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