The record
Written from the 1 report below. Nothing here is unsourced.
- Union Minister Nitin Gadkari told the Lok Sabha that Karnataka recorded 4,884 complaints against National Highway toll plazas over the last three years, covering issues like staff misbehaviour, physical assault and long waiting times.
- Of these, 4,879 complaints have been resolved, leaving five pending, a resolution rate of over 99.8%.
- Complaints came through channels such as the 1033 helpline, the Rajmarg Yatra App and grievance portals, and Karnataka's tally was higher than neighbouring Kerala, Tamil Nadu and Telangana but below Delhi, Gujarat, Rajasthan and Uttar Pradesh.
- Nationally, the ministry said 146 show-cause notices were issued to toll contractors, ₹5.53 crore in penalties imposed and three contracts terminated, though no state-wise breakdown of enforcement was provided.
What to watch next
- Resolution of the five pending Karnataka complaints
- Whether the ministry releases a state-wise breakdown of enforcement actions against toll operators
- Further complaints data or enforcement action following the NHAI's stated zero-tolerance policy, including contract cancellations or FIRs in violent incidents
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Named India · Delhi · Gujarat · Karnataka · Kerala · Rajasthan · Tamil Nadu · Telangana · Uttar Pradesh · 1033 National Highway helpline · Lok Sabha · Ministry of Road Transport and Highways · National Highways Authority of India
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