The record
Written from the 1 report below. Nothing here is unsourced.
- Kempegowda International Airport is modernizing its telephone information system to handle increasing passenger traffic.
- The airport plans to increase its call handling capacity to 600 calls per day to accommodate a projected 50 percent rise in passenger volume over the next five years.
- An external agency will be contracted to study and implement improvements to the system.
- The initiative aims to reduce staff workload and establish specific response time targets for various types of passenger inquiries.
What to watch next
- Selection of an external agency for the system study and implementation
- Completion of the system upgrade to handle increased call volume
- Adherence to the newly set response time targets for passenger inquiries
Coverage1
1 report
Indian-language1
All filed from India
Named India · Kempegowda International Airport · Bangalore International Airport Limited
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