Consumer court orders railway to pay compensation for nine-hour train delay

…of the complainant against the O.P’s,” the bench observed. The commission then considered whether Kumar had proved that he suffered because of the delay. It relied on his ticket and other documents placed on record. “ So in view of discussion made above we are of considered view that the complainant has proved his case by cogent and convincing evidence that due to late running of train by O.P’s complainant suffered physical mental and financial harassment and accordingly complainant is entitled to compensation from the O.P’s for their deficiency in service, ” the commission further added. The commission also relied on the Supreme Court's observation that passengers' time is valuable and that the Railways must explain delays and show when they were beyond its control. “It…