The record
Written from the 1 report below. Nothing here is unsourced.
- A LocalCircles survey of 22,317 people found that 95 per cent of app-based taxi users want state governments to penalise drivers for last-minute ride cancellations, with 76 per cent supporting penalties unconditionally.
- The demand follows Maharashtra's 2025 Aggregator Cabs Policy, under which drivers cancelling without valid reason pay 10 per cent of the fare or ₹100, whichever is lower, with higher penalties for cancellations to airports, stations or hospitals.
- The survey highlights growing commuter frustration, noting that 82 per cent of users faced driver cancellations in 2025, up from 75 per cent in 2023, and 45 per cent were charged cancellation fees, nearly double the 2023 figure.
- The report notes it remains to be seen whether this discontent will push other state governments to adopt similar rules.
What to watch next
- Whether other state governments introduce penalties similar to Maharashtra's Aggregator Cabs Policy
- How Maharashtra's penalty and surge-pricing rules are enforced and whether they reduce cancellations
- Alignment of state policies with the Union government's Motor Vehicle Aggregator Guidelines 2025
Coverage1
1 report
English national1
All filed from India
Named India · LocalCircles · Maharashtra government · Swati Gandhi · Union government
The 1 report is listed beside the record.
Ask this story
Answers cite the reports above, or say they can't.