The record
Written from the 1 report below. Nothing here is unsourced.
- A consumer commission in Punjab ruled that a supermarket chain must compensate a customer for selling underweight onion packets under a promotional offer.
- The customer provided video evidence of the packets weighing less than the promised amount using the store's own scale.
- The commission found that the store failed to send a responsible official to address the grievance when it was initially raised.
- This ruling highlights the legal liability for retailers engaging in unfair trade practices and service deficiencies.
Who said what2
Only words found exactly in the article are shown, attributed and linked to the line they came from.
Kuljit Pal Singh
President of the district consumer commission
2 quotes · 1 outlet
“The weight of the two packets was measured by the complainant in the presence of the staff of the Ops on the weighing machine of the Ops in the store. In this regard, the complainant also relied upon the videography pen-drive Ex.C4, vide which he made the videography during the measurement of the onion packets”
In the article
…of its staff and that the video recording showed the customer informing the staff about the underweight packets. The commission said the store did not send a responsible officer to examine the complaint at the spot. “ The weight of the two packets was measured by the complainant in the presence of the staff of the Ops on the weighing machine of the Ops in the store. In this regard, the complainant also relied upon the videography pen-drive Ex.C4, vide which he made the videography during the measurement of the onion packets ,” the bench observed. The commission further relied on the video recording and said the customer had asked a responsible officer to witness the measurement, but no such officer came forward. “But despite it, no…
“But despite it, no responsible officer of the store visited at the asking of the complainant to see the underweight packets supplied to the complainant. It further proved the negligence/deficiency in service/unfair trade practice of the OPs that no responsible person of the store made any efforts to resolve the grievance of the complainant at the spot”
In the article
…of the onion packets,” the bench observed. The commission further relied on the video recording and said the customer had asked a responsible officer to witness the measurement, but no such officer came forward. “ But despite it, no responsible officer of the store visited at the asking of the complainant to see the underweight packets supplied to the complainant. It further proved the negligence/deficiency in service/unfair trade practice of the OPs that no responsible person of the store made any efforts to resolve the grievance of the complainant at the spot ,” the bench added. The commission held that the evidence showed that the customer received less quantity than what was mentioned on the packets and invoice. It said the supply of underweight onions amounted to unfair…
Coverage1
All filed from India
Named India · Punjab · Kuljit Pal Singh · Ramesh Kumar Gupta · Ranvir Kaur · Vikas Taluja
The 1 report is listed beside the record.
Ask this story
Answers cite the reports above, or say they can't.