Air India Express ordered to pay 27,000 rupees for mishandling bicycle

…service and a video recording showing the bicycle on the baggage belt. It noted that the bicycle was eventually delivered without damage but held that the special handling service had not been provided as promised. “ No doubt, the special equipment bicycle is not damaged, the same was delivered to the complainant, but the allegations against the Opposite Party for not handling it with special care and caution, insptie of receiving Rs.2,000/- for the handling charges, has amounted deficiency in service, against the Opposite Parties ,” the bench noted. The commission also considered the airline’s defence that its staff had handled the bicycle carefully. After examining the video submitted by the passenger, it found that the bicycle had been placed…