Lawyer issues legal notice to PVR INOX over cashless-only policy

…transparency and asked whether customers were adequately informed. The notice also invokes provisions of the Consumer Protection Act and asks PVR INOX to clarify whether it has formally adopted a cashless-only policy. “ If PVR INOX has consciously adopted such a restrictive policy, the same ought to be prominently displayed at the relevant points of sale and communicated to consumers in advance. A customer cannot reasonably be expected to discover the existence of such a policy only after reaching the counter and tendering cash,” the notice stated, according to The Times of India. The lawyer’s objection,…

…that does not automatically mean every private business is required to accept cash for every transaction, according to legal expert Dinkar Sharma, partner at Jotwani Associates, as quoted by Mint. Sharma explained that private businesses can generally determine the terms on which they offer goods and services, subject to applicable laws and regulatory requirements. “In such cases, insisting on digital payments may simply be part of the way the business operates,” he said, referring to businesses such as online platforms, e-commerce services, digital services and automated…