The record
Written from the 1 report below. Nothing here is unsourced.
- A district consumer commission in Bilaspur, Himachal Pradesh, has ordered Paytm to pay a customer Rs 21,437 for failing to pass on a flight ticket refund.
- The customer's April 2020 Chandigarh-Srinagar return flight was cancelled due to the covid-19 lockdown, and the airline later sent Rs 6,437 to Paytm, but the customer never received the money despite repeated emails.
- The commission held Paytm liable for deficiency in service, rejecting its arguments that expired refund links, the customer's inaction, or a technical glitch excused it, and noted Paytm could have simply collected his bank details.
- Paytm must pay the refund with 6 per cent yearly interest, plus Rs 10,000 compensation and Rs 5,000 in litigation costs, while the complaint against Go Airlines was dismissed.
What to watch next
- Whether Paytm complies with the order or appeals the commission's ruling
- Whether the customer actually receives the full Rs 21,437 plus interest
- Whether similar refund complaints against online travel platforms come before consumer commissions
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1 report
English national1
All filed from India
Named India · Chandigarh · Himachal Pradesh · New Delhi · Paytm · Srinagar · Bilaspur District Consumer Disputes Redressal Commission · Go Airlines · Jagdish Thakur · Manchali · Purender Vaidya
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