Rapido fined ₹10 lakh by consumer authority for confirm shaming

…that encourage app users to pay more than the displayed fare, commuters and gig workers’ union alike welcomed the move. “It was only four days ago that I booked an auto from the Begumpet Metro Station to my house. The app screen displayed a prompt that incentivised drivers taking my trip if I added more money. This has been happening for a long time. In fact, I read the news that the government had ordered an end to this,” said K. Nisha, an educator, working at a school in Banjara Hills. A media professional who often uses an aggregator for rides on two wheelers…

…The Telangana Gig and Platform Workers Union welcomed the move, and stated that a voluntary and transparent post ride tipping option must be available to passengers if they wished to tip the cabbie or the rider. “ Remove misleading red/orange price warnings. Stop manipulating consumers. And when customers genuinely appreciate a worker’s service, give them a clear option to tip directly to the gig and platform worker after the ride, voluntarily and transparently, ” said TGPWU office bearer Shaik Salauddin. In a separate development, the union, touching upon Merchant Discount Rate (MDR) on UPI, stated that MDR must never be indirectly recovered from the worker’s earnings. “Gig…