The record
Written from the 1 report below. Nothing here is unsourced.
- The Ernakulam District Consumer Disputes Redressal Commission has ordered Qatar Airways to pay ₹10 lakh in compensation and ₹25,000 as litigation cost to a family from Kannur.
- The airline had denied boarding to the couple's six-year-old son at Kochi airport on a December 2018 return journey to Italy, citing the absence of an independent visa, and later refused to let their ten-month-old infant board the connecting flight from Doha despite having issued a boarding pass.
- The family had to arrange fresh travel documents and send the children to Italy separately, incurring extra expenses and weeks of separation.
- The commission held that the airline's refusal was arbitrary and inconsistent, since it had accepted the same documents on the onward journey, and amounted to deficiency in service and unfair trade practice.
What to watch next
- Whether Qatar Airways appeals the commission's order or complies by paying the compensation.
- How the ruling influences handling of visa and document verification by airlines at Indian airports.
- Any similar complaints or precedents this order may trigger in consumer forums.
Coverage1
1 report
English national1
All filed from India
Named India · Italy · Qatar · Doha · Kannur · Kochi · Venice · D.B. Binu · Ernakulam District Consumer Disputes Redressal Commission · Qatar Airways · Roshan Jose · Sreevidhia T.N. · Vinaya · V. Ramachandran
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