Khajuraho Airport ranks highest in customer satisfaction despite zero flight operations

The record

Written from the 2 reports below. Nothing here is unsourced.

Khajuraho Airport in Madhya Pradesh, India, has been ranked the country's top airport for customer satisfaction in a government-run survey covering July and August, despite having operated zero commercial flights during that period.
The airport previously served a handful of regional UDAN-scheme flights, but services were suspended, and commercial operations are not expected to resume until October.
The result has drawn attention because the satisfaction metric was measured among a very small pool of respondents — largely airport staff and officials rather than actual passengers — raising questions about the statistical validity of the ranking.
Indian outlets including The Times of India and Mint frame the outcome as a paradox that could undermine public trust in the survey methodology if the sampling framework is not corrected.
Watch for a response from the Bureau of Civil Aviation Security or Airports Authority of India clarifying how respondents were selected.
The October resumption of flights will be the next meaningful test of whether the airport can deliver real customer satisfaction once passengers return.

Await official clarification on survey respondent sampling methodology
October flight resumption will test real passenger satisfaction
Broader credibility of India's airport customer satisfaction rankings under scrutiny

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Khajuraho airport reputation anomaly· immediate
Airports Authority of India / airport operator scrutiny on metric validity· weeks
Regional tourists and travelers to Khajuraho delayed air access· weeks

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All filed from IndiaSingle origin

Named India · Delhi · Varanasi · Abhishek Singhvi · Airports Authority of India · Congress · Khajuraho airport · Santosh Singh

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