The record
Written from the 2 reports below. Nothing here is unsourced.
- Passengers scheduled to fly on an Air India Express flight to Sharjah protested at Thiruvananthapuram International Airport after the service was cancelled.
- The airline stated the cancellation was due to operational reasons and claimed that passengers were notified in advance.
- Airline authorities allege that travel agents failed to relay this information to their clients, causing confusion at the airport.
What changed2
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Who said what2
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airline sources
2 quotes · 2 outlets
“In fact, the cancellation message and details of the alternative arrangements made for the passengers were sent to the phone numbers provided at the time of booking. It seems the agents failed to communicate the information to the passengers in advance, even though it had been communicated by the airline.”
In the article
…to the passengers well in advance. They said only a handful of passengers, most of whom had booked their tickets through travel agents, had reached the airport unaware of the development and staged a protest. “ In fact, the cancellation message and details of the alternative arrangements made for the passengers were sent to the phone numbers provided at the time of booking. It seems the agents failed to communicate the information to the passengers in advance, even though it had been communicated by the airline. We have provided alternative arrangements for the passengers to travel to Sharjah on different flights based on their convenience, including refunds for those who wish to cancel their journey,” airline sources said.…
“In fact, the cancellation message and details of the alternative arrangements made for the passengers were sent to the phone numbers provided at the time of booking. It seems the agents failed to communicate the information to the passengers in advance, even though it had been communicated by the airline.”
In the article
…to the passengers well in advance. They said only a handful of passengers, most of whom had booked their tickets through travel agents, had reached the airport unaware of the development and staged a protest. “ In fact, the cancellation message and details of the alternative arrangements made for the passengers were sent to the phone numbers provided at the time of booking. It seems the agents failed to communicate the information to the passengers in advance, even though it had been communicated by the airline. We have provided alternative arrangements for the passengers to travel to Sharjah on different flights based on their convenience, including refunds for those who wish to cancel their journey,” airline sources said.…
Coverage2
All filed from IndiaSingle origin
Named India · Thiruvananthapuram International Airport · Air India Express
The 2 reports are listed beside the record.
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